At UltraLab, we ensure your products reach you quickly and safely. Here’s what you need to know about our shipping process:

1. Processing Time

  • Orders are processed within 0–1 business days after confirmation.
  • Cut-off time: Orders placed before 2:00 PM SAST are processed the same day. Orders after 2:00 PM are processed the next business day.
  • Orders placed on weekends or public holidays are processed the next business day.

2. Delivery Time

  • Delivery typically takes 3–5 business days via Aramex Courier (once dispatched).
  • Delivery times may vary depending on your location; remote areas may take longer.
  • You will receive a tracking number via email once your order ships.

3. Shipping Method & Cost

  • Free shipping on all orders.
  • Courier: Aramex – reliable and fully trackable.

4. Tracking Your Order

  • Once your order is shipped, you will receive an email with your Aramex tracking number.
  • Track your order in real-time on the Aramex website.

5. Shipping Destinations

  • Currently, we ship only within South Africa.

6. Delays & Issues

  • Out-of-stock items: If an item is unavailable, we will notify you within 24 hours and offer options: refund, replacement, or waitlist.
  • Failed deliveries: Aramex will attempt delivery twice. If unsuccessful, your package will be held at the nearest depot for pickup.

7. Contact Us